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Returns Information
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We accept returns by mail or in store for items purchased from Shinola within 30 days of the purchase date excluding *these items below.
Please note, return labels are only to be used for returns only, NOT including any repairs. To submit a repair form for Shinola products, please visit our US Repair forms or international.
Orders $125 and over that ship within the United States and US Territories, qualify for a prepaid return label, excluding bicycles. Items must be returned with original packaging and in new/unused condition. Products that are monogrammed, engraved, or customized cannot be returned or exchanged. International orders do not qualify for free returns.
Eligible refunds will be processed to the original method of payment or Shinola gift card, if preferred. Refunds are limited to merchandise and taxes on mechandise. Shipping charges and taxes on shipping will not be refunded. Orders placed using Affirm cannot be refunded to a Shinola gift card. Gift cards (Physical or electronic) cannot be returned or refunded. Other restrictions may apply.
*Bicycles, wedding bands, engraved or monogrammed product, worn/used items, and items without original packaging.
*Watches with metal bracelets that have been resized are not eligible for return or exchange.
RETURNING BY MAIL
You can start your return by filling out the UPS Return Label form below. Your return will be processed in 7-10 business days of receipt. Please make sure to include a completed Shinola Return Form.
Returns/repairs via Shinola account are temporarily unavailable. Please reach out to Shinola Customer Service if you'd like assistance in producing a return form:
+1-844-744-6652 or customerservice@Shinola.com
RETURNING IN STORE
You can bring your items to any Shinola store for a return. Please make sure to bring the packing slip or invoice for online orders. If the item was purchased in store, make sure to bring your receipt or gift receipt. If the order was purchased using PayPal or Amazon Payments, we can refund to the original method of payment if shipped to our factory for return, otherwise, we will refund to a Shinola gift card. Orders placed with Affirm online cannot be refunded in store.
